Return & Exchange Policy

At Eastern Rivaj, we take pride in the quality and accuracy of our products. We want you to be fully satisfied with your purchase. Please read our return and exchange guidelines carefully.

Eligibility for Returns & Exchanges

Returns or exchanges are only accepted if the product is:
  • Damaged or defective upon arrival
  • Incorrect size (size does not match your requirement).
  • Items must be unused, in their original condition, and in the original packaging with tags attached.
  • Products that are as described, undamaged, and correctly sized are not eligible for return or exchange simply due to personal preference or change of mind.
Size Verification:

After receiving your product, you may use a measuring tape to check if the size matches your requirements. If the size is not accurate, you can request a return or exchange as long as the product is unused and in its original packaging with tags.

How to Initiate a Return or Exchange

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number, product details, and a clear reason for the return or exchange (damaged item or incorrect size).
  3. Our team will guide you on the return/exchange process and address.

Return Shipping

  • Customers are responsible for return shipping costs, except when the item is damaged or defective, in which case Eastern Rivaj will cover the shipping cost.
  • Items should be securely packaged to avoid damage during transit.

Exchanges

  • Exchanges are only possible for size issues or damaged products.
  • Items must be unused and in their original packaging with tags attached.
  • Exchanges are subject to availability of the requested size or replacement item.
  • It is appreciated to measure the product with a tape after receiving it to confirm the size before requesting an exchange.

Refunds

  • Once a returned item is received and inspected, you will be notified via email.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping charges are non-refundable, unless the return is due to a damaged or defective product.

Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately with a photo of the item.
  • We will arrange a replacement or full refund at no extra cost.

Important Notes

Returns or exchanges will not be accepted for reasons such as:
  • Change of mind
  • Disliking the product
  • Receiving a product as described and in correct size
  • Customers are encouraged to measure the product with a tape after receiving it to ensure it meets their size requirements.
  • We strongly recommend using a trackable shipping service for all returns.
  • Returns will only be accepted for orders placed through official Eastern Rivaj channels.

Customer Support

For any questions regarding returns or exchanges, contact us at:
Email: info@easternrivaj.com
Phone: +971 561395823